Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQ depends on the product, packaging and whether you order wholesale or private label. We confirm the minimum per SKU in your quote — there is no single MOQ for every line.

Question 2

Do you send samples?

Accepted Answer

Yes. Request samples through our quote form. We confirm sample price, delivery time and whether the cost can be deducted from your first order.

Question 3

How are your prices calculated?

Accepted Answer

By product, grade, volume, packaging and Incoterm. Send your product list and quantities for an exact quote.

Question 4

Which payment methods do you accept?

Accepted Answer

Bank transfer is standard. PayPal or Wise may be available on request. Deposit and balance terms are shown on your pro forma invoice.

Question 5

Can I start with a small quantity?

Accepted Answer

Many brands start with ready-to-label private label lines. Custom packaging and custom formulas have higher minimums — we outline options in your quote.

Question 6

Do you design labels?

Accepted Answer

We can adapt your artwork to label size and check INCI, batch number and net quantity. Ask what layout support is included when you request a quote.

Question 7

How long does a private label order take?

Accepted Answer

Timing starts after artwork approval and deposit. Production depends on products and packaging; shipping adds express or freight time to your destination.

Question 8

Can you create a custom formula?

Accepted Answer

Yes, when the project fits our range. Expect higher MOQs and longer lead times than ready-to-label products.

Question 9

Are your products certified organic?

Accepted Answer

Organic status depends on the ingredient or finished product you order and the rules in your market. We confirm which certificates we can provide before you print claims.

Question 10

Do you provide COA and MSDS?

Accepted Answer

Yes, with every batch when batch documentation is included in your order.

Question 11

Are your products cruelty-free and vegan?

Accepted Answer

Many lines are plant-based. Vegan and cruelty-free status depends on the formula — we confirm per product in your quote.

Question 12

Can you help with EU or US registration?

Accepted Answer

We provide the technical data (INCI, COA, MSDS, specifications). The brand owner files the notification or registration in their market.

Question 13

Which countries do you ship to?

Accepted Answer

We ship to the USA, EU, UK, GCC and many other destinations. Tell us your country when you request a quote.

Question 14

How long does delivery take?

Accepted Answer

Transit time depends on courier versus air or sea freight and your region. We estimate delivery in your quote — contact us if you need a time frame for a specific destination.

Question 15

Who pays customs duties?

Accepted Answer

It depends on the Incoterm. With EXW, FOB and CIF the buyer typically pays import duties and local taxes.

Frequently Asked Questions

Orders and Pricing

Private Label

Quality and Compliance

Shipping

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